FAQs


General FAQS

Can I pay by bank deposit?

Yes, definitely! If you are based in NZ, Australia or the United States (VENMO) we can accept bank deposits. Email sophie@omgtea.co.nz if you would like to pay by bank deposit.

Where are you based and do you have a store? 

We are based in Auckland, New Zealand. OMGTEA Original and M-Caps are only available for purchase from www.omgtea.com. 

What countries do you ship to?
 We currently ship within NZ and to Australia, the United States, the United Kingdom and most countries in Europe.

How long does shipping take?

New Zealand orders are shipped with Courier Post and should arrive within 2 business days. Orders to RD addresses may take up to 5 business days to arrive. All orders within New Zealand are tracked and you will be sent a tracking number when your order is shipped. International orders generally arrive in 5 - 10 business days. International orders may take longer if stopped by customs for inspection.

How much is shipping?
Standard shipping within New Zealand is NZ$4.00. Orders placed between midday Friday and midnight Sunday will be shipped the following business day. International shipping is a flat rate of NZ$5.00 per order. As at 6pm on 19 April 2017, NZ$5 = AU$4.60, US$3.50, €3.30, £2.85. 

M-Caps FAQS

What is matcha?
Most people don’t realise, but matcha comes from the same plant as green tea - camellia sinensis. While everyone has heard about the health benefits of green tea, very few people realise that you need to be consuming 8-10 cups of green tea each day to see those benefits. Each M-Caps capsule contains the same health benefits of 5 cups of green tea. The difference between the two teas occurs before the tea leaves are harvested. Matcha is shaded from the sun for two weeks before it is harvested. The shade increases the amount of chlorophyll and amino acids in the tea leaves, intensifying the benefits.

An important feature of matcha is that it is made by grinding the entire leaf of the tea plant (camellia sinensis) into a powder. As a result, you are able to access all of the vitamins and minerals in matcha - unlike a standard cup of green tea where the leaves are steeped in hot water but not consumed. 

The resulting matcha powder contains a powerful amino acid called L-theanine. When combined with the small amounts of caffeine that are naturally occurring in green tea, L-theanine is effective at promoting brain wave activity. Matcha also contains Chlorophyll, EGCG (the active component in Green tea), and vitamins B, C and E.

Do M-Caps help you lose weight? 
While we don't market our matcha caps for weight loss, matcha is widely used in other parts of the world as a weight loss aid. It's primary function is energy, but we have had some customers report back to us that it helped them lose weight and manage snacking. Everyone is different, so we can't guarantee that everyone will have the same experience which is why we have avoided making claims about the weight loss effects on our website.

Do M-Caps contain caffeine?

Yes. Each matcha capsule contains about 15mg of caffeine that is naturally occurring in matcha green tea. The recommended daily dosage is two capsules, so you would end up consuming about 30mg of caffeine in a day. This is far lower than the caffeine found in a standard cup of coffee (80mg-120mg) and is similar to what you would find in a cup of black tea (20mg-30mg). The recommended upper caffeine limit if you are pregnant and breastfeeding is about 200mg per day, so it certainly falls well within this limit. 

What is the difference between the Daily, Plus and Active M-Caps capsules? 
The Plus capsules are designed for focus and concentration while the Daily capsules are a great source of natural energy. We have a lot of professionals, students and workers who need to concentrate for long periods of time who take the Plus capsules. Our Daily capsules are definitely our most popular product. Most customers take them in the morning and afternoon to provide daily energy support. It is best to consume our Active capsules a few minutes before a workout or gym session. 

Can I take all types of M-Caps on the same day? 

It is perfectly safe to consume all three types of M-Caps on the same day. We always recommend starting out with 2 M-Caps Daily capsules with breakfast to start the day. When you are settled into your workday, it is a great time to take a Plus capsule. The Plus capsule can help by improving focus and concentration. If you are in an afternoon slump, you can take another 1-2 Daily capsules to get you through to the afternoon/evening. We generally recommend consuming M-Caps Active capsules 5 minutes before a gym or workout session. 

Can I take more than 2 capsules per day?

It is safe to consume up to 4 M-Caps Daily and Active capsules. We generally recommend limiting consumption of M-Caps Plus to 2 capsules per day. Please follow the instructions on each bottle and do not consume more than the recommended daily dosage. 

Can I still drink coffee and/ or energy drinks if I am consuming M-Caps?
It is perfectly safe to consume M-Caps with coffee or other caffeinated beverages. 

How many capsules should I have in a day? 
In terms of dosages, everyone is different and it really depends on personal preference. We have some customers who take just 1 Daily capsule a day and that is all they need. The important thing to remember is that you shouldn't consume more than 4 Daily capsules, 2 Plus capsules per day and 2 Active capsules. 

The instructions on the bottle are designed for all ages from children to adults and all weights, genders and body types so the best thing you can do is experiment with your dosages at different times to find a routine that works for you. Most customers find that a combination of up to 4 capsules per day provides enough energy to get them through the day. 

Are M-Caps safe to consume if I am pregnant or breastfeeding?
All M-Caps branded products are safe to consume if you are pregnant or breastfeeding.



How long does it take to feel the effects?

You should feel the effects about 5 minutes after taking 1-2 capsules. The effects may be quite subtle and you shouldn’t feel a burst of energy. Since everyone is different, you may require 2 capsules at one time to feel the full effects.

I want to subscribe, but can I cancel my subscription at any time?
Absolutely. Once you subscribe, you will have your own login and password where you can manage/ cancel your subscription on the site. If you have any trouble with that, you can email sophie@omgtea.co.nz any time and we can cancel it immediately. 

We aren't trying to trap customers into a subscription like a lot of other companies. Our subscription is only there to bring the cost down and make it as convenient as possible so you don't have to manually order every month.

Sophie's Original Blend FAQs

Can I drink Sophie's Original everyday for the rest of my life?
We love your enthusiasm! IT is perfectly safe to consume Sophie's Original everyday.

Does Sophie's Original contain caffeine?
Sophie's Original contains a very small amount of caffeine which occurs naturally in all tea.

Is Sophie's Original gluten-free?
Yes, all Sophie's Original products are gluten-free.

Can I drink alcohol while I am drinking Sophie's Original?
Sure, everything in moderation. However, as many alcoholic drinks contain high amounts of sugar we would recommend limiting your intake.

Will Sophie's Original effect my contraceptive pill?
Sophie's Original should not effect the contraception pill. To err on the side of extreme caution you can wait for 2 hours after taking the contraceptive pill before drinking Sophie's Original.

Can I drink Sophie's Original if I am breastfeeding or pregnant?
It is safe to drink the recommended intake (2-3 cups daily). We encourage you to listen to your body, and only consume what you feel comfortable with. If you have any questions, email sophie@omgtea.co.nz.

Can I get a refund if I don't like Sophie's Original or feel like it doesn't work?
We do not offer refunds if you do not like the taste of Sophie's Original. While many benefits of Sophie's Original should be evident after the first week of use, everyone has a different body and lifestyle which can affect results. For this reason, we do not offer refunds based on lack of results. If there is a manufacturing defect with your Sophie's Original, please contact us before starting Sophie's Original and we will provide a solution. Once you have started your Sophie's Original we can not offer you a refund, based on the fact that it is a food item.